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Certificate for Customer Care Executive-Domestic- Voice (CCCEDV)

Self-Paced

Fee:

₹499

Katherine Becke

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    • Price:

    ₹499

    • Instructor:
    • Duration:

    3 weeks

    • Lectures:
    • Course Credit:

    1

    • Videos:

    Yes

    • Certification Body:

    AISECT Learn + SGSU

    • Project:
    • Placement Training:

    Yes

    • Language:

    English

    • Access:

    1 Year

    • Downloadable Resources:

    Yes

    • Shareable Certificate:

    Yes

    The “Customer Care Executive – Domestic – Voice (SSC/Q2210)” course is designed to equip learners with the essential skills and knowledge required to excel in customer service roles within a domestic context. This comprehensive program covers key aspects of effective communication, problem-solving, and relationship management to ensure a positive customer experience. Participants will learn how to handle customer inquiries and complaints, provide accurate information, and deliver personalized solutions through voice interactions.

    Objectives

    The “Customer Care Executive – Domestic – Voice (SSC/Q2210)” course aims to provide learners with a comprehensive understanding of effective customer service practices. The course objectives include mastering effective communication and active listening skills to ensure clear and positive interactions with customers. Participants will learn to resolve customer issues efficiently by developing strong problem-solving and conflict resolution abilities.
    Master effective communication and active listening skills.
    Develop strong problem-solving and conflict resolution abilities.
    Foster a customer-centric approach through empathy and patience.
    Enhance technical proficiency and multitasking capabilities.
    Promote teamwork and attention to detail in customer service.

    What Will You Learn

    In the “Customer Care Executive – Domestic – Voice (SSC/Q2210)” course, you will gain a thorough understanding of the core principles and practices of effective customer service. You will learn to master essential communication skills, including active listening and clear articulation, to ensure positive and productive interactions with customers. The course will equip you with advanced problem-solving and conflict resolution techniques, enabling you to handle customer issues efficiently and effectively.
    Effective communication
    Active listening
    Problem-solving
    Conflict resolution
    Time management
    Technical proficiency

    SKILLS YOU WILL GAIN

    Effective communicationActive listeningProblem-solvingConflict resolutionTime managementTechnical proficiency

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      Prepare for your career path

      Handling customer inquiries, complaints, and providing information through voice communication

      Key Skills To Learn

      Effective communication, active listening, problem-solving, empathy, patience, multitasking, time management, conflict resolution, technical proficiency, adaptability, customer focus, teamwork, attention to detail, stress management, data entry skills.

      Jobs in India

      Jobs in India
      2.1L+

      Average Salary

      Average Salary
      2 Lakhs

      Job Growth

      Job Growth
      35.20%
      breifcase
      Jobs in India
      2.1L+
      Icon - Aisect Learn
      Average Salary
      2 Lakhs
      Job Growth Icon - Aisect Learn
      Job Growth
      35.20%

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        Curriculum

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          Shareable Certificate

          Other Details

          Customer Service Representative

          Level
          Basic
          Credentials
          Certificate
          Fees
          ₹499

          Get Job Assurance and JumpStart your Career As Customer Care Executive

          Job assurance benefit 1
          Job assurance benefit 2
          Job assurance benefit 3
          Job assurance benefit 4
          Job assurance benefit 5
          Placement Partner Rozgar Mantra

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            48. Customer Care Executive-Domestic- Voice (3)
            Certificate for Customer Care Executive-Domestic- Voice (CCCEDV)

            Certificate for Customer Care Executive-Domestic- Voice (CCCEDV)

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